Orders & Shipping
How do I track my order?
Once your order is on its way, we’ll send you a tracking number via email. You can use it to follow your parcel’s journey in real time on this link. Sometimes deliveries may take a little longer due to external factors like holidays or weather, but w
How long until I receive my order?
You can expect the following estimates:. 🇬🇧 UK: 2-3 working days. 🇪🇺 EU: 4-7 working days. 🌍 International: 7-12 working days
Can I make changes to my order?
Cancelling or Changing Your Order. You have a 30-minute window after receiving your order confirmation email to cancel or make changes to your order. Simply use the link in your confirmation email to access the Thank You page or Order Status page, wh
Will I have to pay any extra duties or taxes?
USA, UK & EU:. The price you see at checkout is the final price you pay. There are no additional duties or taxes on delivery. Internationally:. Customs duties or import taxes may apply depending on your country’s regulations. We recommend checking wi
I didn’t receive a confirmation email - what should I do?
Sometimes, confirmation emails don’t arrive right away. First, double-check your email address and take a peek in your spam or promotions folder. If you still can’t find it, reach out to our customer support team. We’ll verify your order and make sur
What if I received a defective item?
If your item arrives damaged or defective, don’t worry - we’ve got you covered!. Please reach out to our customer service team and provide details about the item and the damage. This helps us resolve the situation quickly and ensure your Labo Mono or
What if my order is missing items or has the wrong products?
If something is missing or not quite right with your order, don’t worry - we’ve got you!. Sometimes small items are tucked into the bag’s pockets during shipping to save space, so be sure to check all compartments – you might find your missing item h
Do you ship internationally?
Yep! We ship worldwide. 🌎 If there's any issue at checkout, please contact our customer service team.